Terms And Condition

Our Quality

Hochiminhflorist.com is operated by Cong Ty TNHH Thuong Mai Zas and we guarantee highest quality product and services. Each order includes the highest-grade products which are collected thoroughly. For any complaint of the client, we are willing to investigate precisely. Refunds or product replacements will be given in the event of all genuine complaints. Before having any complaint, please to be sure that the following care procedure has been followed. In the unlikely event you are not entirely satisfied with your order please contact us through email or phone number.

General Terms Of Business

All the businesses that are conducted from this website are covered by the following terms and conditions, and shall apply to the exclusion of any other terms and conditions. Any changes of terms and conditions shall only be effective if agreed by us. This web-site may contain links to other web-sites on the internet. And we are not responsible for the quality of products or the content of those web-sites. All trademarks, copyrights and other intellectual property rights in the content and design in this web-site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights. We are unable to confirm that all the information set out on this web-site is accurate or complete or that use of the site is free of risk or virus or other damage.

Range Of Products And Substitution

There are some product ranges that are not available at all locations at the same time. We will notify the clients when the product you choose is not available in the delivery location. If the product you want to deliver is not available in the delivery location we can offer you an alternative product. With the orders out of our delivery network are 'Nationwide' deliveries. They are conducted by our connected and proven dedicated local florists. These products are unbranded and not packaged in our branded packaging. 

Cakes and chocolates as gifts (and not as add ons) in Ho Chi Minh City and Hanoi are supplied by third parties which are prestige stores.

We always make every effort to accomplish the orders in compliance with the descriptions, however some flowers are only exist seasonally. We have the right to substitute products and items if necessary. We take extra care to ensure the final product is similar in quality to the requested item. We ensure the substitutions and alternatives have quality and value as the product you have chosen.

In some circumstances , if the main kind of  flower of the product have to be replaced, we notify and ask your idea; if we cannot contact you with the contact information provided, we will proceed with the substitution our florists choose to avoid delaying in the delivery. Roses, however, will never be replaced with other flowers without requesting your confirmation first.

If our florist does not have a certain additional product, the delivery will be made without said item and we will refund the sum of the product in question.

Image And Products

For photography and decoration, some things such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.

Some products contain the items listed in the descriptions. In most cased vases and other items are not included, unless specifically mentioned in the product description. Photographs of flower bouquets represent the average bouquet size. There may be minor variations in the bouquet’s composition and shape and its contents

Each of our bouquet is different and hand mane, so they would most definitely not look alike. Every effort is made to match orders as closely as possible to the product photographs and descriptions. While slight variations are sometimes necessary, the concept and quality of the item ordered are always guaranteed.

The photographs we use in order to illustrate our complementary products. We do not represent any particular brand. These products are sent from our florists and their availability depends on the season and on stock

Things About Roses To Consider

Roses are quite unique and special, they come in all shapes and sizes. Some roses open fully and some remain closed, while some varieties are quite fragrant, while others are attractive for their pure beauty and elegance. It is also important to note that the ranges of roses in cooler months are not as vast as it is in the warmer, summer months. Also, the roses available in winter are generally less fragrant. This does not mean they are in a lower quality, they are simply a different variation. In some cases, you might want to have closed roses but available rose varieties would be open and that should be admired for their natural characteristics and loving messages with which they were sent. Therefore, Hochiminhflorist reserves the right to deliver what is available without any further notice.

Purchase And Sale Of Alcohol

At Hochiminhflorist, we support the Responsible Service of Alcohol. Purchaser Representation: By choosing the ‘I agree’ button in the checkout, the purchaser represents that they and the recipient, are over 18 years old. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves us and ours subsidiaries of any responsibility in this regard.

For delivery of the alcohol products, the recipient may be required to provide a valid ID for proof of age and sign for the goods.

Restricted Use

You are given access to this site just for your own and non-business utilize. You may not hinder or endeavor to intrude on the operation of the site in any capacity, or utilize the site in a way that unfavorably influences the accessibility of its assets to others

Specific Warnings

Flowers and foliage are not for human or animal consumption. You must notify us once placing the order for flowers if the Recipient has any allergies to any particular types of flowers. If you do not do so, we will not be able to take any allergies into account when providing the products. We do not take responsibility for:

a.    any utilization of this website which is illegal or prohibited by laws which apply to you;

b.    any interference or harm to your own computer which arises in connection with your use of this website;

c.    losses you may suffer due to unauthorized access to or changes of your transmissions or data or of information on your computer or this website; or

d.    malfunctions to computers, hardware or software, or for other errors, failures, or delays in computer transmissions or network connections or for lost, late, damaged, illegible, incomplete or misled information.

Indemnity

You will, to the maximum extent allowed by the law, at all times and from time to time indemnify, and keep indemnified, us and our executives, officers, specialists and employees (together the “Indemnified Party”) safe from and against all liabilities, losses, harms, costs or expenses directly or indirectly incurred or suffered by the Indemnified Party, and from and against all actions, procedures, claims or requests made against the Indemnified Party as a result of:

(a)    your use of the website;

(b)    your use of products purchased from us;

(c)    your provision of incorrect information to us; or

(d)    any breach of these Terms.

Disclaimer

We will not take responsibility including death to you in respect of any loss or damage (including indirect, special, or consequential loss or damage) which may be endured or incurred by you or which may arise directly or indirectly in respect of:

(a)    your use of this website;

(b)    any loss arising out of your use of, reliance on or failure to act, on any information contained on or accessed through this website;

(c)    errors, mistakes or omissions on this website;

(d)    goods or services supplied pursuant to an order placed on this website; and/or

(e)    any failure or omission on our part to comply with our obligations as set out in the Terms.

Unexpected Circumstances

In the event that by reason of any reality, situation, matter or thing beyond our reasonable control, including but not limited to lockout or other interference with work, blockade, disturbance, lightning, fire, earthquake, storm, flood, explosion, governmental or quasi-governmental restraint, unavailability or delay in availability of equipment or transport, we are unable to perform any obligation under this agreement, we are relieved of that obligation to the extent that we are so unable to perform and are not be liable to you in respect of such failure

Orders

HochiminhFlorist will issue an order reference number automatically after processing card payment. This is for confirmation that we have received your order. Please make sure you enter your correct email address in the appropriate field on our order form as we cannot accept responsibility if you do not receive email confirmation. Please keep a note of your personal order number for further reference. If there is any issues with your order , please call us urgently and we will confirm the status of your order. We will attempt to satisfy your order to the best of our ability and we reserve the right to cancel or refuse to accept an order request in whole or in part at any time. We prefer to have at least 48 hours’ notice of order request. If your order is placed after the deadline, it  will be treated as though it had been placed before the deadline for the following day. We cannot accept orders placed more than a year before the date of delivery.

Delivery Information

Hochiminhflorist delivers nationwide in Vietnam, in 63/63 provinces.  Operates 7 (seven) days a week.

We currently deliver only in Vietnam through our local florists & our own delivery team.

We are unable to process orders for delivery to P.O. Boxes or APOs. Please give us shipping details including address of the recipient and phone number to avoid delay.

Time: 

At Hochiminhflorist we aim to deliver your gifts as requested, however exact delivery time is not guaranteed, as it depends on the availability of our logistics partners and our local florists. In some cases, depending on the date and destination chosen, you will be given the option of choosing between morning or afternoon delivery.

Deliveries Not Arrived On Time:

For any unforeseen circumstances, if we were unable to deliver your order on the selected date due to circumstances within our control, you would be entitled to a full refund. If, on the other hand, we were unable to make a delivery due to circumstances beyond our control (for example, the recipient was not at home), you would not be entitled to a refund.

Incorrect Or Incomplete Delivery Details And Address:

In the circumstances that you provide us incorrect or incomplete delivery, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you to confirm the details or to acquire additional information from you. Please note that changes should be made at least three business days before the scheduled delivery date. Hochiminhflorist.com will not be liable if your order cannot be delivered due to incorrect or incomplete delivery information, and therefore will not be entitled to a refund.

Restricted Locations:

Please bear in mind that orders sent to hospitals, universities, hotels, residential homes, companies, or public buildings are not guaranteed, but in most cases arrive as requested. If your delivery is going to these locations, please provide the recipient’s name and telephone number and as many details as possible.

In the case of hospitals, we will need the recipient’s building and room number. We will attempt to deliver your flower or gift in accordance with each establishment’s procedures, but we cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms or flower delivery at all. Therefore, please check with the hospital before placing your order.

If you wish to send flowers to the recipient staying in a hotel, you should specify their room number (if possible) and the name of the person under which the booking was made.

Hochiminhflorist will not issue a refund if a delivery cannot be made due to these circumstances and or any PO Box address. 

Refused By Recipient:

Hochiminhflorist would not be responsible and issue refunds when the recipient refuse to receive the gifts.

Alteration In Order Arrangements

Please contact our Customer Service [email protected] in case you want to make any changes. These changes should be made at least three business days before the scheduled delivery date. Or you will not be entitled any refund or replacement.

Special Day Deliveries: 

In periods with large volume of orders (such as Christmas or Valentine’s Day, women’s day, mother’s day), some of the aforementioned policies may be subject to changes:

- Changes and Cancellations: We cannot guarantee the execution of order changes or cancellations if they are not requested in the time period stipulated above.

- Delivery Times: We cannot guarantee morning or afternoon delivery though you were given the option of choosing the time slot when placing your order.

- In some cases, and provided notification is given when placing your order, we will not be able to guarantee the delivery of your order on the chosen date and it will be made at the first available time

Special Requests: 

We always aim to satisfy customer request but cannot guarantee any special requests will be met. If such requests cannot be met, you will not be entitled to a refund. 

Same Day Deliveries

To ensure orders could be delivered on the same day, orders must be received by 11am local Vietnamese time

Sundays / Public Holidays

At Hochiminh Florist, we will aim to deliver your flower or gifts as requested. However if we are unable to process your request, your order will be delivered on the next business day. 

Urgent Deliveries.

At Hochiminhsflorist, we do not follow any stringent delivery guidelines, we will do our best to fulfill every customer’s individual delivery requirements. Please contact us if you have any special requirement. Funeral deliveries are guaranteed by service times.

Recipient Not Home

If the recipient not be at home when the delivery is made, the item will be left to the driver to leave flowers in a safe and protected place. This may include leaving with neighbours, if so, a calling card will be left under the door or in the letterbox. Hochiminhflorist would not take any responsibility regarding this if the items are damaged or melted (cakes, chocolates) regarding this and you would not be entitled a refund.  

Ownership And Trademarks:  

HochiminhFlorist.com is operated by Cong Ty TNHH Thuong Mai ZAS. Our registered office address is at Number 147, 22 Street, Ward 11, District 6. HCMC, Vietnam. All the trademarks, product names, and company names and logos appearing on this Web Site are the property of their respective owners.